ACCÉLÉRATEUR LOCALWhen one team finishes, the next one picks up.
Your business doesn't stop at 5 pm, and neither do your customers. Follow the Sun makes sure someone answers, calls back and follows up, whatever time it is where you are.
One team after another, in the same office
All our teams work in a single supervised office in Bab Ezzouar. They take turns in shifts, so your business is covered day and night. When a shift ends, the team coming in reads the notes left in your CRM and a short end-of-shift report: which prospects were reached, who is waiting for a callback, which request is still open. Nothing falls through the cracks.
Your prospects are called during their own working day, whether in France, Québec, elsewhere in Canada or Australia. Follow-ups go out on time and inbound calls reach a person, day or night, in French or English.
Less voicemail, more follow-up
In practice, your customers stop reaching voicemail. A prospect who asked for a callback gets it without waiting until the next morning. And you don't coordinate three suppliers in three countries: it's one team, in one office, with one supervisor who knows your account.
Frequently asked questions
Do I get a different agent every shift?
Your main agent works your shift. When you need wider coverage, other agents from the same office take over with the same notes and the same supervisor.
How does the handover between shifts work?
Through notes in your CRM and a short end-of-shift report. The incoming team knows exactly where your prospects and requests stand.
In which languages?
French and English, on every shift.
How much does it cost?
About $10 CAD an hour per agent. The exact rate depends on the role and the coverage you want; we confirm it on the 15-minute call.
Give us 15 minutes on what keeps slipping.
Tell us which work keeps getting left undone. We reply within 24 business hours.