ACCÉLÉRATEUR LOCALYour customers reach a person, not voicemail.
A missed call is often a customer who tries someone else. Your agent answers in French or English, by phone, email or chat, from our office in Bab Ezzouar.
Case study · Brio Nettoyage
What your agent does
Before taking a first call, the agent learns your products, procedures and tools. From then on they answer inbound calls, call back anyone who left a message, handle email and chat, and follow up on requests in your tools.
They work only for you, on your market's shift. Your customers keep talking to the same person, who knows their file.
Three ways to get someone on the phones, side by side.
A remote freelancer or a local hire can work well. Here is what changes, line by line, depending on the option you choose.
| Accélérateur Local | A remote rep (freelance / work from home) | Hiring locally yourself | |
|---|---|---|---|
| Cost | ≈ $10 CAD/h per full-time agent | Varies, often hourly or commission | Local salary + payroll costs + benefits |
| Recruiting | We find the agent for your market | You sort through profiles on platforms | Job ads, interviews and checks are on you |
| Supervision | On site, at the Bab Ezzouar office, for the whole shift | Nobody sees their day | You |
| Attendance | At the office every day, at a fixed time | Depends on their setup and other clients | Depends on the employee; you handle absences and lateness |
| Languages | French and English | Depends on the profile | Depends on the hire |
| Coverage | 24/7, with the Follow the Sun system | Their own hours | Your office hours |
| If the agent leaves | We recruit and train the replacement | You start the search again | You start hiring again |
| Tools / CRM | Works in your tools; every call is logged in your CRM | Their own habits | Whatever you set up |
| Commitment | A service agreement, with no employment contract on your side | Freelance contract or per-task agreement | Employment contract and probation period |
We don't quote an average salary or rate for the other options: compare with your own numbers.
Brio Nettoyage: $37,000 a month in recurring contracts signed in 8 months, with an Accélérateur Local team on the phones (275 calls a day with 2 agents, 8,433 businesses mapped, 476 deals in the pipeline).
Read the case study →We operate 24/7, so your customers always reach someone.
Our teams take turns in the same Bab Ezzouar office. When one team finishes, the next one picks up your files where they left off.
Frequently asked questions
How much does a customer service agent cost?
About $10 CAD an hour per full-time agent, working in person in our supervised office in Bab Ezzouar. The exact rate depends on the role; we confirm it on the 15-minute call.
Does the agent speak English?
Yes. They work in French and English, so they can look after your customers in either language.
Does the agent work from home?
No. They come to our Bab Ezzouar office every day, on a fixed shift set to your market, with a supervisor on site.
Which hours?
We operate 24/7. Our teams take turns in the same office to cover France, Québec / Canada and Australia during their business hours: that is our Follow the Sun system.
How do I start?
Book a 15-minute call. You tell us about the role, then we recruit the agent who fits it.
Give us 15 minutes on what keeps slipping.
Tell us which work keeps getting left undone. We reply within 24 business hours.